The UOC Public Relations, Communication, Reception, Protection and Participation Office promotes correct and transparent information on the health offer to citizens, also through the Service Charter. It takes care of any procedures related to complaints, with a view to supporting quality improvement. He takes care of relations with Citizens’ Protection Associations; he carries out Marketing activities: promotion of corporate marketing and care of the public communication plan.
The URP UOC, Communication, Reception, Protection and Participation:
- elaborates and manages the internal and external Public and Institutional Communication Business Plan with the methods and functions provided for by Law no. 150/2000;
- guarantees the exercise of the rights of information, access to services, protection and participation referred to in Law no. 241 of 7 August 1990 and subsequent amendments, Law no. 33 of 14 March 2013 and Law no. 150 of 7 June 2000;
- promotes and favors the processes of humanization of care starting from the Reception until the conclusion of the therapeutic process, favoring the processes of integration of cultural and religious diversity, participating in all corresponding projects both regional and national;
- verifies the quality perceived by citizens with respect to the services provided by identifying, for these purposes, suitable and adequate tools and proposing adequate solutions with respect to the critical issues detected;
- verifies, measures and proposes all the organisational solutions of hospital comfort standards according to the Regulation approved with the State-Regions Agreement of 5 August 2014 no. 98;
- elaborates, curates and updates the Service Charter;
- manages the company Website in collaboration with the UOC Patrimonio Tedcnico Immobiliare e Sistema Informatico through the Company Internet Office;
- takes care of, updates and promotes the protection procedures provided for by the Company Regulations for Public Protection and the Joint Conciliation Commission (Prime Ministerial Decree of 19 May 1995);
- accepts and manages complaints and the related administrative procedures by organising a specific database and periodically reporting on them to the Director General, proposing solutions to the malfunctions reported or complained of by citizens;
- cares for and manages relations with the Voluntary and Consumer Protection Associations, favouring the implementation of a specific network, coordinates the Mixed Company Table for the Participation and Consultation of the Associations, prepares and manages the Civic Audit by participating in the corresponding regional and national Audit projects;
- promotes and takes care of the Social Reporting of the company’s Financial Statements;
- collaborates in an organic way, also with its own staff, to the activities of other company Operating Units, such as Screening and coordinates the Single Company Access Points;
- collaborates in the International Cooperation activities of the UOS Emerging Infections, Migration, Travel and International Cooperation.
